The mimum period to request an exchange or return is 30 days from the date of receipt of the order.

Exception: No returns will be accepted for personalized/embroidered items.

In case of an incident, the customer must contact our customer service team via s email devoluciones@globaluniforms.es

For the return to be accepted, the following conditions must be met and the detailed instructions below must be followed:

• To request a return, go to the "Returns" section on our website, enter your order number and email address, and follow the provided instructions.
• Once the request is submitted, you will receive an email with the steps to follow for sending the item
• Once the product has been received at our facilities, its condition will be assessed. If previously unreported damagos is detected, the customer will be informed via email about the resolution of the case.

Items must be returned in the same condition in which they were sent, that is, unused, unwashed, with all tags *ATTACHED TO THE PRODUCT* and in their original intact packaging.

Return Acceptance or Rejection Criteria

Global Uniforms reserves the right to reject a return in the following cases:

• If the product does not meet the aforementioned conditions.
• If the customer has not followed the return process correctly.

In case of rejection, the customer will be notified by email and will be offered the possibility of resending the package to the sender, provided that the customer assumes the corresponding shipping costs

By clicking this link you can s follow the step-by-step process with the email you used to make the purchase and your order number.

   

You can return your items free of charge at any of our stores Global Uniforms. The option to return in-store is available for both online purchases and those made in a physical store.

Global Uniforms Madrid: C/ Don Ramon de la Cruz, 63 CP 28001 Madrid.

Global Uniforms Barcelona: C/ Aribau, 95 local 1 - CP 08036 Barcelona.

   

You have 30 days from the receipt of your order to request a return.
We only require that the product is unused, with its tags, and in the original packaging.
Please note that personalized products cannot be exchanged or returned.

When you make a return or exchange of an online purchase, you will receive the refund for your order in the same payment method you used for the purchase. If you sent your return via a carrier, we will process it within 72 hours after it is received at our facilities. Please note that, once the return has been processed, you will receive the amount within a maximum period of m 14 days depending on your bank.
If you have any questions, you can contact us by email at devoluciones@globaluniforms.es or call us at +34 93 307 22 29

The invoice is included inside the package when you receive your order.
If you need a copy, please send an email to administracion@globaluniforms.es indicating your order number and requesting a duplicate invoice.

Products must be returned properly protected, in their original packaging, with their respective tags, and in perfect condition (not damaged or used by the buyer). If you no longer have the original packaging, you may return your order in any other packaging, as long as it is properly sealed and protected, to avoid loss or damage to the items.

You do not need to write any shipping address on your package. The carrier will have an identification label, which will be placed directly on the package.

Global Uniforms, S.L. reserves the right to reject returns communicated or sent outside the established period, as well as products that are not in the same condition as when they were sent.

At Global Uniforms we will keep you informed at all times. You will receive emails with updates on the status of your order.
Once shipped, the carrier will send you notifications with delivery information and the tracking link.

Los cambios de talla o producto son totalmente gratuitos, siempre que el cliente gestione el envío de la prenda que desea cambiar.

Si prefieres que organicemos la recogida a domicilio durante el proceso de cambio, el coste del servicio será de 7,70 € (IVA incluido).

En caso de solicitar una devolución con reembolso, se aplicará un coste de gestión y recogida de 6,00 € (IVA incluido), que se descontará del importe total a reembolsar.

Los cambios y devoluciones deben gestionarse directamente a través de nuestra tienda online. Para ello, encontrarás la opción “Devoluciones” en el pie de página de la web, donde solo tendrás que seguir los pasos indicados para completar el proceso de forma rápida y sencilla.